Today, I want to walk you through a proven tour process that not only helps you train your staff, but also collects valuable data to guide your marketing and operations decisions. Whether you’re managing one center or scaling to multiple locations, these strategies will help you move from personality-based tours to process-driven results.

Hey there, childcare business owners! It’s Dr. Andrea Dickerson here, founder of I Own A Daycare, where we connect childcare leaders with proven management solutions designed for today’s challenges.

Hello, childcare business owners! Dr. Andrea Dickerson here — founder of Ionadaycare.com and your trusted coach for proven childcare management solutions.
Today, I want to share a critical system every multi-center childcare owner should have in place: training your team to handle phone calls and objections effectively.

Many childcare center owners assume the hiring problem is a lack of available staff—but the real issue often lies deeper: there’s no system in place to support the process.
When directors are asked to find new hires without clear workflows, they’re forced to improvise—scrambling for applicants, relying on word-of-mouth, and posting on random job boards with no structure or strategy. This leads to frustration, delays, and ultimately, poor hiring decisions.